Refund policy

Effective Date: June 10, 2025

At Creamies, we’re committed to delivering premium frozen treats in perfect condition. Due to the perishable nature of our ice cream bars, we are unable to accept returns under any circumstances.

Refunds may be issued only in cases where your order arrives melted or severely damaged.

To request a refund:

• Contact us within 48 hours of delivery

• Provide:

  • Your order number

  • Photos of the melted or damaged product

  • A brief description of the issue

We reserve the right to determine if a refund is warranted based on the condition of the product and shipping circumstances.

If you have any questions about your order, reach out to us at:
📧 Dylan@creamies.com

We appreciate your understanding and support in helping us deliver the best Creamies experience possible!